Shipping is one of the most stressful tasks for companies selling their products and services worldwide. Even shipping to different states in your own country is sometimes a bit stressful. The product needs to reach the end destination within time and without any damages.
Some companies use shipping solutions for e-commerce activities, and the software is equipped with AI and Apps for everyone to track the package and improve the transparency.
Many firms ensure that the supply chain is not broken or slow in any route, and the transportation is smooth. Shipping charges also play a vital role in the customers’ overall shopping experience.
Despite these efforts, retailers still take some hard and fast rules/steps to ensure the customer feels more ease in ordering online—and receiving the product with the help of proper packaging, better website/App UI/XI, e-commerce shipping solutions, etc.
Steps through which the retailers can improve the customers’ shopping experience are:
Give an estimated delivery date and time
A majority of online shoppers would like to see the exact date of the arrival of their parcel. Guaranteed delivery date will improve the customers’ overall experience, and they will be more comfortable buying again from the App/website.
Better shipping notifications
Nowadays, it is customary to get an email about the shipping of your parcel and where it has reached. But, when the website or App has more detailed and accurate information about the product, it will let the customers understand whether the order will be delivered on the date or late.
Some companies also send SMS and post about the shipping details of the parcel.
Use of proper shipping solution for e-commerce
Having proper software to select the transportation, analyze the shipping expenses, monitor the package, etc., will help the retailer to have an adequate grasp of the location, condition, and time of delivery. Through this software, the retailer can also provide the exact location of the product to the customer.
Offer free shipping
Free shipping is an option that attracts most online shoppers. It motivates the customers to buy even more (when there are no shipping charges). And the company can sell more products. Having a shipping software solution will help the retailer find the transportation option that costs the least, so they can offer free shipping service.
Set proper shipping terms and conditions
Setting up the correct terms and conditions is necessary for every retailer. It helps reduce undue expenditure and also improves the overall transportation. It also provides transparency for both the seller and the buyer.
Have a shipping insurance
Insurance is necessary when you are selling or buying a product worth hundreds or thousands of dollars. It doesn’t matter how advanced the supply chain is and how good the packaging is, anything can happen to the product or the vehicle/ship at any time. Hence, it is good to apply for insurance for the products you are selling.
When you have shipping insurance, any disruption in the supply chain or damage of products will be acknowledged, and the insurance will cover everything else.
If you follow these steps, you’ll achieve more, and your company will do better than every other rival. So, follow these steps and give your customers a great shopping experience.